Faqs
Customer satisfaction is very important to us. If there are any problems with Bovanni, please do contact us first. We are always at your service.
What’s the material of Bovanni jewelry?
Bovanni is committed to using responsibly sourced materials in our jewelry and providing complete transparency to our customers. Including:
• Metals -925 sterling silver, 14K and 18K solid gold
• Gemstones - diamonds, quartz and topaz
• Organic gems - pearls and amber
• Man-made stones - crystal and cubic zirconia stone
• Other materials- glass, wood, leather and textile
How do I choose the right size?
There's a size guide link in the product description, which will shows a full overview of all size measurements.
Or you can simply contact us for size guide.
Where are your products made? Do you have ethical labour practices?
Our Jewelry are made at excellent factories in China.
We care a lot about sustainability and doing right. We screen all of our suppliers to ensure that their values are consistent with ours. We look for clean and safe working environments and observe how employees are treated. This not only results in better working environments for the employees, but also a staff of organized and highly trained teams who can consistently make high-quality products with care!
How can I keep my Jewelry gleaming for years to come?
Proper care will keep your jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner. It’s also a good idea to cleanse your jewelry of negative energies, and allow it to recharge with positivity. For more information on care and cleansing, visit our page on Bovanni Jewelry care.
What is your shipping & delivery policy?
We are now shipping internationally with DHL/Amarex Worldwide Express. You can view more details in here.
Will I have to pay customs duties, taxes or other fees?
You will not be charged for any consumption tax. However, you may need to pay the customs duties or VAT by yourself. We have no control over these charges.
How do I change or cancel an order after it has been submitted?
To cancel or change your order, please contact our customer service via live chat or sending Emails to care@bovanni.com.
We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order.
If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.
How long does delivery take?
Average fulfillment time is 1-2 business days.
Shipping time depends on the shipping method you selected. It will show at your checkout process.
Why haven't I received a Shipment Confirmation email?
We strive to process your order as quickly as possible but please allow up to 2 business days for processing. Once the order has been shipped you will receive a Shipment Confirmation email containing tracking information.
In case you haven’t received it in your inbox or your spam folder after 2 working days please contact us so we can offer personal assistant.
Why my package shows delivered but I have not received my package?
If your package is showing as delivered and wasn’t, please contact us now. We are happy to look further into it for you!
Order
What is Bovanni?
BOVANNI is a minimalist jewelry design house, we are passionate about jewelry design that can bring people self-confidence. Our vision is to provide you with excellent quality, affordable price and minimalist value. We combine the innovative and meaningful designs with unsurpassed customer service.
Do you have any retail locations?
We currently only have an online store in order to eliminate the extra costs associated with physical storefronts (rent, tax, staff).
Is it safe to order on Bovanni.com?
Yes, it is safe to order on Bovanni.com. We use encryption technologies power by Shopify when transferring and receiving customer data exchanged with our server.
What are the supported payment methods?
Bovanni currently supports the following payment methods:
• PayPal
• Visa
• Maestro
• Master Card
• Discover
• American Express
Why will I create an account in Bovanni?
Creating a Bovanni account enhances your shopping experience and helps us expedite the ordering process for you. You can checkout faster, save multiple shipping addresses and track your order.
Return & Warranty
What is your return or exchange policy?
We offer an easy, hassle-free 30-day return and exchange policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. View more on our return and exchange policy page.
How long does it take for the refund to be processed?
Returns will be processed within 3 days upon receipt of your package.
All refunds will be issued to the original form of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account.
Do you have a product warranties? Do I have to pay for it?
Bovanni guarantees your jewelry to be free of manufacturing defects for one year from purchase. Therefore, all of our products are covered by a one year warranty.
Manufacturing defects do not include general wear and tear, scratching, stretched chains/rings, lost jewelry, or jewelry damaged due to improper cleaning or storage.